Our Commitment

We want you to love your eyewear! We offer complimentary servicing of your eyewear purchased at ArtSEE for the lifetime of your glasses. Please pop in for little tweaks, adjustments, replacement nose pads and cleaning at no charge.

warranty-framesWarranty Information:

2 years warranty for manufacturer defects on frame and lenses *except packages.

Here’s how it works: increase in frame price is paid by client. In store credit if the replacement frame is less. Special orders may be subject to a restocking fee.

Sunglasses: 1 year on frame and lenses. Scratches are not covered on non-prescription lenses.
Packages: 1 year limited warranty based on availability.

90 days for prescription change or refitting lenses – if a change needs to be made to your prescription or lenses, we are happy to make a one time change for you at no charge.

60 days for frame restyle – We are happy to restyle your frame choice if it just doesn’t work out for you in real life.  If the new frame chosen is more expensive, that amount is paid by the client.  If the frame costs less, the difference is left as an in-store credit. Special orders may be subject to a 20% restocking fee.

No refund or credit for lens price changes.

Goods left for more than 90 days: any deposit is forfeited, anything that can be restocked is restocked. If there is something going on for you, please let us know and we can make arrangements. Restyles, prescription change warranties could be affected by the delay. After 90 days and no communication or attempts made to resolve issue the goods and deposit are considered abandoned.

 

 

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